VENUE POLICIES

There will be no re-entry to the venue once guests have entered and scanned their tickets. If a guest leaves the venue, they will not be allowed to enter again for that night. Refunds and exchanges will not be given to individuals who leave and attempt to come back.

Due to insurance requirements and artist security requirements, no glass of any kind will be allowed in the venue.

Hard-sided coolers will not be permitted. Soft-shell coolers will be permitted in the venue. In addition, wagons, strollers, scooters, skateboards, and rolling coolers will not be permitted. To expedite your security scanning process, clear bags are encouraged but not required.

• We are sorry, but ticket exchanges, replacements, and refunds are not allowed.

• If you opted in to print your tickets, you may reprint, or scan on a smartphone.

  • https://www.etix.com/ticket/resend

• Tickets purchased anywhere other than our site are not guaranteed. Beware of fake tickets, reprinted tickets, or other scams.

• If you have questions about how to securely and safely purchase tickets, please call our office at (208) 265-4554.

Children 2 years and under are free for all concerts. All children 3 years and over need a ticket for admittance to all concerts.

The Festival is a rain or shine event. Ticket exchanges, replacements, and refunds are not allowed.

Eligibility

• It is not acceptable to fake or exaggerate a disability to gain access to accommodations. Our ADA services are in place to focus on helping those who legitimately require assistance.

Wheelchairs

• We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters.

Pathways

• The venue is fully navigable for people with mobility disabilities, including accessible pathways connected throughout the venue.

• Accessible pathways include parking, entrances, grandstands, vendors, and all other activity areas.

Parking

• There will be parking at the front of the venue for attendees with a valid Disabled Person Parking placard, permit, or license plate, as well as the applicable proof that it belongs to them.

• Parking is first come, first served. There will be a wheelchair-accessible shuttle from Sandpoint High School to the venue.

Entrances

• If you require assistance entering the venue, please arrive at the front gate 20 minutes prior to the first gate opening.

• Upon entry, attendees who need assistance will be asked to wait a certain amount of time before moving away from the reserved seating section.

Seating

• We have reserved the first row of the grandstands for ADA attendees and companions who may need to see above the crowd.

• Companions may be asked to stand if capacity is reached.

• Viewing Areas are non-smoking.

• Attendees are not allowed to save spots.

Medical

• A fully-equipped medical site staffed by trained personnel is located in the venue. Please refer to our venue map for exact locations.

Service Animals

• Only legitimate service dogs that are properly trained and under the proper care of their owners will be allowed in the venue.

• NO PETS, except for service animals trained for persons with disabilities, will be allowed onto the premises.

• Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

• No guest shall bring any animal, bird, fowl, fish, reptile, and/or any pet of any kind onto the premises at any time.

• NO emotional support, therapy, comfort, or companion animals will be allowed onto the premises.

• These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.

• Service dogs must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.

• If these devices interfere with the service dog’s work or the individual’s disability prevents using these devices, the individual must maintain control of the dog through voice, signal, or other effective controls.

• Service dogs must be housebroken and should use the service dog relief area.

• Anyone bringing a service dog will be responsible for and liable for any damage or injury caused by the dog.

• Any service dog whose actions are threatening the health and safety of other people may be asked to leave.

• All dogs should have legally required vaccinations.

No pets, except for service animals trained for persons with disabilities.

Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability.

The task(s) performed by the dog must be directly related to the person’s disability.

No guest shall bring any animal, bird, fowl, fish, reptile, and/or any pet of any kind onto the premises at any time.

No guest shall bring any emotional support, therapy, comfort, or companion animals onto the premises at any time as they are not considered service animals under the ADA.

• Please note, there will be security checkpoints at all entrances. We aim to get you through quickly, so the less you bring, the faster we can get you in to enjoy your show.

  • There will be no re-entry to the venue once individuals enter the venue. Refunds will not be granted to individuals who leave the venue after entering for the night. Please prepare to remain in the venue after you have entered and until you are ready to leave.

  • Hard-sided coolers are not allowed in the venue. Soft-sided coolers are permitted. The Festival at Sandpoint is not responsible for storing, holding, or replacing any hard-sided coolers.

  • Wagons, strollers, and rolling coolers are not permitted in the venue.

  • No glass will be allowed in the venue. Please prepare ahead of time to avoid any delays.

  • Dogs and pets are not allowed at our venue. If you have a service dog, please call our office for details about admittance and visit our ADA Page

  • Weapons are not allowed in our venue. Prior to check-in, please ensure you do not have any weapons on you, in your bags, or concealed. If you choose not to comply with any of the above limitations, you may be escorted off the premises or asked to return without the above limitations. Refunds will not be issued for individuals who do not comply with these policies.

• GA Individual Tickets: Buy a regular price ticket for your show, come to the venue whenever you're ready, line up, enter the venue through the General Admission Gate.

• EE Individual Tickets: Enter the venue through the lakeside Early Entry Gate 15 minutes before General Admission and Season Pass Gate with a $35 donation to our nonprofit. THERE ARE ONLY 300 EARLY ENTRIES AVAILABLE, AND WE EXPECT TO SELL OUT. This is an automatic benefit for Patrons and Sponsors.

• Sponsor Passes & Tickets: A sponsor donation of $2,000+ gets you assorted ticketing, experience, and advertising benefits as well as tax-deductible amounts. The Sponsor Gate is located to the left of the General Admission on Ontario Street and will open 15 minutes early.

• Season Pass Badges: Season Pass Badges are a single barcode that can be used each night of the 2024 Summer Series. Season Passes will not be individual tickets to each concert.

• Please note that original tickets/badges must be present to gain entry into the venue.

• ADA Seating & Accessibility, please visit the ADA Page

• Questions? Email info@festivalatsandpoint.com or call (208)265-4554

• Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. Some of the security measures you will notice upon your arrival such as bag checks, metal detectors for all attendees, staff, and performers, and dog sweeps.

• Please note that we will implement searches upon festival entry. Please arrive early and note the Prohibited Items list, these will be confiscated/surrendered upon entry.

• In the event of an emergency, information may be relayed over the audio system, and/or through email notifications.

• If you, or a friend, require medical assistance please locate the medical tent or alert a staff member or volunteer.

• And remember: if you see something, say something. Flag down any staff member or Public Safety official if you notice something that doesn’t seem quite right.

The Festival at Sandpoint is the performance venue and does not have control over artist performance content or artist elements, including but not limited to house music, opening acts, pre-show announcements, set lists, and video production elements.

• The Festival at Sandpoint is committed to creating a safe, comfortable, and fun experience for every one of our guests.

• These actions can get you removed and/or banned from the venue:

  • Irresponsible or unsafe use of alcohol and/or drugs

  • Accessing restricted areas without proper credentials

  • Taunting, abusive, or offensive language

  • Obscene or offensive gestures, including the use of obscene or offensive gestures through imagery or symbolism including banners, signs, and other means of visual propaganda

  • Possession/use/sale of illegal drugs

  • Public urination or defecation (outside of a proper and/or public restroom)

  • Fighting or engaging in any action that may harm, endanger, threaten, or bring discomfort to anyone

  • Damage, destruction, vandalism, or theft of any property

  • Participating in any activity that humiliates anyone or insults their human dignity

  • Fraudulently claiming a disability or abusing ADA services

• Any individual who violates this Code of Conduct may be IMMEDIATELY removed from the venue without refund. Law enforcement may be notified.

FESTIVAL ADMISSION UPDATE

• In accordance with local guidelines, there will be no vaccination, testing, or masking requirements at the Festival at Sandpoint’s 2024 Summer Series.

• However, the event may be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists, or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions, or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

COVID-19 WARNING

• COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT

• All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/index.html.

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