TERMS & CONDITIONS OF ADMISSION

Rules, Instructions, and Directions: The individual (“Attendee”) admitted to The Festival, and any minor(s) accompanying Attendee, must follow all rules of The Festival, and all posted and/or verbal directions and instructions of The Festival staff and volunteers, while present on The Festival premises. Failure to abide by such rules, instructions, and directions may result in dismissal from the premises.

Prohibited items: You and your belongings may be searched upon entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation: weapons, drugs, and outside beverages. Festival at Sandpoint staff, volunteers, vendors, artists, or representatives reserve the right to reject items both included and not included on the prohibited item list.

Ticket Refunds or Exchanges: All ticket, voucher, and gift card sales are final. Tickets, including Season Passes, are non-refundable and non-exchangeable except as expressly provided in these Terms and Conditions or as otherwise determined by The Festival. The Festival is not responsible for lost, stolen, damaged, or destroyed tickets. The Festival is not responsible for tickets purchased from unauthorized third parties, and admission may be denied if a ticket is counterfeit, duplicated, altered, or otherwise invalid.

Performers and Performance Elements: Performers, opening acts, performance lengths, set times, and other elements of the event are subject to change or cancellation without notice. These changes or cancellations do not entitle a ticket holder to a refund unless otherwise determined by the Festival. The Festival at Sandpoint is the performance venue and does not have control over artist performance content or artist elements, including but not limited to house music, opening acts, pre-show announcements, set lists, and video production elements. Performance may use haze, strobe lights, and visual special effects with the potential to trigger seizures for people with photosensitive epilepsy.

Event Canceled, Postponed, Rescheduled, or Moved: Occasionally, events are canceled, postponed, or rescheduled to a different date or materially different time, or moved to a different venue.  If the event is postponed, rescheduled, or moved, your ticket(s) are still valid, and no further action is required. However, the Festival may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by The Festival and may be subject to limitations set by The Festival. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.

If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event and inform you of any refund, credit, or exchange procedures. For exact instructions on any canceled, postponed, rescheduled, or moved event, please check the event information online.

We will not be liable for travel or any other expenses that you or anyone else incur in connection with a canceled, postponed, rescheduled, or moved event.

Weather: The Festival is a rain-or-shine event. Please come prepared. However, Sandpoint sometimes experiences weather, including but not limited to lightning, rain, wind, and air quality, in which case it may be unsafe for performers, staff, volunteers, and ticket holders to enter or remain in the venue. If an event is canceled before the doors open, refunds will be available for individual tickets purchased through the Festival’s ticketing platform. If an event must be canceled or shortened for safety reasons after the doors open, refunds will not be given. Season Passes are not eligible for full refunds or partial refunds due to a cancelled event.

Communicable Diseases: Attendee acknowledges that an inherent risk of exposure to communicable diseases exists in any public place where people are present. By visiting the Festival premises, Attendee voluntarily assumes all risks related to exposure to communicable diseases.

Venue Layout and Map: Please note that the venue map is representative of the layout; however, it is subject to change at any time, and refunds are not allowed if the venue map is updated, if additional seats/rows are added, or if seats change because of a venue change after purchase.

Service Animals: No pets, except for service animals trained for persons with disabilities. Under the ADA, a service animal is defined as a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog or miniature horse must be directly related to the person’s disability. No guest shall bring any animal, bird, fowl, fish, reptile and/or any pet of any kind onto the premises at any time.

Merchandise: All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases.

Photography, Recording, and Media: Guests may be photographed, filmed, or otherwise recorded while attending The Festival. By entering the premises, Attendee grants The Festival and its designees permission to use Attendee’s name, image, likeness, voice, and/or appearance in photographs, video, audio recordings, and other media captured at the event for Festival-related promotional, archival, educational, or other lawful purposes, without compensation.

Lost or Stolen Property: The Festival is not responsible for lost, stolen, damaged, or unattended personal property. Items found on the premises may be turned in to Festival staff and handled in accordance with The Festival's lost-and-found procedures.

Waiver and Release of Liability; Indemnification: In exchange for admission to The Festival premises, Attendee hereby releases, discharges, and agrees to hold harmless The Festival, the City of Sandpoint, and their respective affiliates, and their respective directors, officers, volunteers, employees, agents, contractors and representatives; other Festival attendees; event performers/performer; Festival sponsors, advertisers, and vendors; and the successor and assigns of each of them (each considered one of the “Releasees” herein), to the fullest extent permitted by law, from any and all liability, claims, demands, losses, and damages, which Attendee and/or any minor accompanying Attendee has or may have for any claims or causes of action arising out of or relating in any manner to attendance at The Festival premises; attendance at, observation of and/or participation in any event at The Festival premises; or any related activities. In further exchange for admission to The Festival premises, Attendee agrees to indemnify, defend and hold harmless any and all Releasees from and against any and all demands, suits, claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and expenses), including but not limited to, any claims by or on behalf of Attendee or any accompanying minor, arising out of or relating in any manner to (i) Attendee’s and/or an accompanying minor’s attendance at The Festival premises; attendance at, observation of, and/or participation in any event at The Festival premises; or any related activities, or (ii) Attendee’s and/or an accompanying minor’s acts or omissions. In exchange for admission to The Festival premises, Attendee covenants not to sue (or assist any person in suing) any Releasee for any matter related to the above assumptions, releases, indemnifications, or agreements.

You agree to comply with all of The Festival’s applicable rules, policies, terms, and conditions. The Festival reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with The Festival rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license, and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.